PCB GraphTech Vietnam Co., Ltd. ("PCB GraphTech", "we", "our", or "us") is committed to protecting the privacy and personal data of our customers, business partners, website visitors, trainees, and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, products, services, training programs, events, and other business activities. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
We may collect personal information that you voluntarily provide when submitting an enquiry, requesting a quotation, registering for training or events, subscribing to newsletters, downloading technical materials, creating an account, purchasing products or services, or contacting our sales or support teams. Such information may include your name, company name, job title, business email address, telephone number, mailing address, country, payment information, and any other information you choose to provide. We may also automatically collect certain technical information, including your IP address, browser type, operating system, device information, cookies, referring website, pages visited, and usage statistics to help us improve our website and services.
The personal information collected may be used for purposes including responding to enquiries, preparing quotations, processing orders, delivering software licenses or hardware products, providing technical support, managing customer accounts, administering training courses and events, issuing invoices, fulfilling contractual obligations, improving our products and services, communicating important service updates, sending marketing communications where permitted by law or with your consent, complying with legal obligations, preventing fraud, protecting our legitimate business interests, and maintaining the security and integrity of our information systems.
Our website may use cookies and similar technologies to enhance user experience, remember user preferences, analyze website traffic, measure the effectiveness of marketing campaigns, and improve website performance. Users may configure their browser settings to refuse or delete cookies; however, doing so may affect the availability or functionality of certain features of the website.
PCB GraphTech may engage carefully selected third-party service providers to support our business operations, including website hosting, cloud services, customer relationship management (CRM) systems, payment processing, technical support platforms, webinar services, analytics tools, email marketing platforms, logistics providers, and software publishers. Where necessary for the delivery of software licensing or technical support, certain customer information may be shared with authorized software vendors, licensors, distributors, or technology partners. We require such third parties to protect personal information and process it only for legitimate business purposes and in accordance with applicable laws.
As an authorized reseller and service partner of international software vendors, certain personal information may be transferred to or processed outside Vietnam where required for software license registration, cloud services, warranty administration, technical support, certification programs, or other legitimate business purposes. PCB GraphTech will implement reasonable safeguards and contractual measures to protect personal data during any international transfer in accordance with applicable data protection laws.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, regulatory, contractual, or reporting requirements, or to resolve disputes and enforce our legal rights. When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our internal data retention procedures and applicable law.
PCB GraphTech implements appropriate administrative, technical, and physical security measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. These measures may include encrypted communications, secure servers, access controls, authentication mechanisms, network security monitoring, regular system backups, employee confidentiality obligations, and information security policies. While we strive to protect all personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Subject to applicable law, individuals may have the right to request access to their personal information, request correction of inaccurate or incomplete information, request deletion of personal information where legally permissible, withdraw consent where processing is based on consent, object to or restrict certain processing activities, request a copy of their personal information, or submit complaints regarding the processing of their personal data. Requests will be handled within a reasonable period and may be subject to identity verification or other legal requirements.
Our website may contain links to third-party websites operated by software publishers, business partners, or other organizations. PCB GraphTech is not responsible for the privacy practices, security measures, or content of such external websites, and users are encouraged to review the privacy policies of those websites before providing any personal information.
PCB GraphTech reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. Any revised version will become effective upon publication on our website, and continued use of our website or services after such publication constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:
PCB GraphTech Vietnam Co., Ltd.
19 Ho Van Hue Street, Duc Nhuan Ward, Ho Chi Minh City, Vietnam
Tel: (+84) 28 6292 1170
Email: cskh@pcb-graphtech.com.vn
Website: https://pcb-graphtech.com.vn